In using Canvas, update/install current web browsers, Java, and PDF readers. Installs and updates can be found in the "PREPARE: Update Browser and Plugins" page later in this module. Most problems are browser-related and trying another browser or refreshing the page could quickly resolve the issue.

Refer to the Canvas Student Guide on how to work in Canvas. If you cannot resolve your issue, click the Help link on the bottom of the Global Navigation for assistance. You may select chat or call a toll-free number. "Report a Problem" opens a ticket with Canvas Support, and they will communicate with you via your SFCC email. Canvas Support is available 24/7.

If your password does not work, try resetting it through the school portal at my.sfcc.edu. If you are still having difficulties, contact the OIT Service Desk.

OIT Service Desk

Hours (During Semester)

OIT Service Desk Schedule
Phone Hours 505-428-1222	Office Hours Room 528
Monday - Friday: 24 hours Saturday: 8 a.m. to 10 p.m. Sunday: 8 a.m. to 10 p.m.	Monday - Thursday: 7:30 a.m. to 6 p.m. Saturday: 8 a.m. to noon Sunday: Closed